Home
Building Technologies
24/7 remote monitoring and alarm response

24/7 Remote Monitoring and Alarm Response

Northland Building Technologies links your building automation system to our 24/7 customer response center in New Hope. Alarms from HVAC, boilers, chillers, refrigeration, generators and environmental sensors are seen by a person, escalated according to your rules, and, when needed, answered by a dispatched Northland technician, so a failure overnight or on a holiday is handled before it becomes a tenant complaint or lost product.

Talk to a controls specialist Tell us what systems you have and what you want to see in one place. Emergencies are still answered 24/7.

763-544-5100

What this service covers

Alarm monitoring for HVAC, boilers, chillers, refrigeration and critical equipment
Multi-level alarming and escalation to your staff and ours
Environmental monitoring: temperature, humidity, hot-aisle and cold-aisle layouts
Generator, UPS and power monitoring
Dispatch of an on-call technician when a response is needed
Trending and reporting so recurring alarms get fixed, not just acknowledged

When to call

Nobody sees alarms between 4pm and 7am
A freezer, server room or process space that cannot tolerate a missed alarm
Multiple sites with no central view
A history of finding failures on Monday morning

How a controls project works

Site survey. We walk the building, inventory the existing controls, meters and equipment, and learn what you need to see and control.
Design and proposal. An open-protocol design that reuses what is worth keeping, with a written scope, schedule and price.
Installation and integration. Controllers, gateways and the web console are installed and commissioned with your IT department involved from the start.
Training and support. Your operators are trained to run and maintain as much of the system as they choose, with our 24/7 response center behind them.

Frequently asked questions

Who actually watches the alarms?

Our customer response center, staffed around the clock, 365 days a year. Alarms are escalated by the rules set up with you: notify your staff, notify ours, or dispatch a technician.

Does our building need a new control system for this?

Not necessarily. If your existing system can send alarms over a standard protocol, we can usually connect it. If it cannot, a gateway is often enough. We confirm what is possible during the site survey.

Is this only for buildings on a maintenance program?

No. Remote monitoring is available on its own, though it pairs naturally with a full-coverage maintenance program because the same technicians who respond already know the equipment.

Service area

We serve commercial and industrial buildings throughout the Minneapolis-St. Paul metro from our shop in New Hope, including Minneapolis, Saint Paul, New Hope, Plymouth, Golden Valley, Brooklyn Park, Maple Grove, Bloomington, Eden Prairie, Minnetonka, Crystal, Robbinsdale, St. Louis Park, Edina, Roseville, Burnsville, Eagan and Woodbury. If your building is in the metro and you are not sure, call and ask.

Request service or a quote Tell us about the building. We reply within one business day, or call for anything urgent.

Request service

Page reviewed 2026-09-18. Northland Mechanical Contractors, Inc., New Hope, Minnesota, serving the Twin Cities since 1971.